Question 1

Is it safe to have surgery in Colombia?

Accepted Answer

We work with carefully selected specialists and facilities. Each plan includes written protocols, medical review, and clear safety expectations before booking.

Question 2

What if I am not a candidate after specialist review?

Accepted Answer

We will help you explore alternatives or pause the process according to the written terms shared before confirmation.

Question 3

How long must I stay in Colombia?

Accepted Answer

Many procedures require approximately 10-21 in-country days, but your plan will specify exact checkpoints and recovery expectations.

Question 4

How do payments and refunds work?

Accepted Answer

Payment, deposit, refund, and rescheduling terms are shared in writing before confirmation.

Question 5

Who handles follow-up once I return home?

Accepted Answer

Your specialist and Luxmed's bilingual coordination team support scheduled tele-follow-ups and next-step reminders.

Question 6

Can my family join the activities?

Accepted Answer

Yes. We can help coordinate companion-friendly transportation, reservations, and experiences with transparent per-guest planning.

Question 7

What if I need to cancel an activity last minute?

Accepted Answer

Recovery is flexible. If you are not medically cleared, the activity can be paused or rescheduled according to the plan terms.